What does IT support that actually works cost?

No individual special prices. No hidden costs. Same prices for all customers.

Product comparison

arian Protectarian CloudProtectarian Completearian Complete+
Preis pro Monat19,90 €/Gerät24,90 €/User59,90 €/User99,90 €/User
Endpoint Security✓ 2 Geräte / User✓ 2 Geräte / User
Cloud Backup & Archivierung
GoBD-Compliance
Dark Web Monitoring
M365-Monitoring
Remote-Support Flatrate✓ Fair Use
M365-Lizenzen
Onboarding-Kosten49,90 €/Gerät690 € (bis 10 User)+49 € je weiterer990 € (bis 10 User)+79 € je weiterer1.490 € (bis 10 User)+99 € je weiterer
Support-Kosten120 €/Stunde120 €/Stunde120 €/StundeInklusive
Support-Takt15 Minuten15 Minuten15 MinutenInklusive
ZielgruppeUnternehmen mit eigenem IT-TeamAlle M365-User1–100 MA, IT sauber aufstellenAb 5 MA, IT komplett abgeben
Mindest-User1 Gerät1 User1 User5 User

Vertrauen von Unternehmen aus der Region

hülsta — Kunde von arian IT Service TelePizza — Kunde von arian IT Service Unintech — Kunde von arian IT Service XK Aesthetics Dr. Kolussis — Kunde von arian IT Service STP Parts — Kunde von arian IT Service ESGE Edelstahl und Service — Kunde von arian IT Service Lavifolie — Kunde von arian IT Service Mongo's Restaurant — Kunde von arian IT Service

What IT support costs 4 scenarios

All prices net plus VAT. Calculation based on arian Complete (€59.90/user/month).

Startup / Small team

3 employees, 3 laptops arian Complete: 3 × €59.90 = €179.70/month. Onboarding one-time: €990. Alternative: arian Protect only (device protection): 3 × €19.90 = €59.70/month.

Growing SME

5 employees, 8 devices arian Complete: 5 × €59.90 = €299.50/month. Onboarding one-time: €990. Incl. Endpoint Security for all devices + M365 backup for every user.

Mid-market

10 employees, 15 devices arian Complete: 10 × €59.90 = €599.00/month. Onboarding one-time: €990. Tip: From 5 users onwards, arian Complete+ with support flat rate is worthwhile.

Larger company

20 employees, 28 devices arian Complete+: 20 × €99.90 = €1,998.00/month. Onboarding one-time: €1,490 + 10 × €99 = €2,480. Incl. remote support flat rate no hourly rate.

Support prices

If support is not included in your package, the following prices apply.

Remote support

€120 per hour (net). Billing in 15-minute intervals. Typical: Set up printer (€30), Outlook problem (€30-60), create new user (€60-120).

On-site support

€120 per hour + €30 travel fee (Düsseldorf/Bonn). Billing in 15-minute intervals. Typical: Server diagnosis (€120-240), network setup (from €240).

Sounds interesting? Let's talk.

Erstgespräch buchen →

Onboarding prices

One-time costs for setting up your IT infrastructure.

arian Protect

€49.90 per device (one-time). Includes: Inventory assessment, agent installation, monitoring configuration and 4 weeks of fine-tuning.

arian CloudProtect

€690 (up to 10 users) + €49 per additional user. Includes: M365 analysis, backup setup, activate archiving and compliance check.

arian Complete

990 € (up to 10 users) + 79 € per additional user. Includes: Complete infrastructure analysis, endpoint + cloud backup setup, handover.

arian Complete+

1,490 € (up to 10 users) + 99 € per additional user. Includes: Complete infrastructure analysis, endpoint + cloud backup setup, support infrastructure and team handover. From 5 employees onwards.

Contract Terms

Monthly cancellation

All products: monthly, 14 days notice period. No annual contracts required. Annual contracts possible with approx. 5-10% discount (upon request).

Scale flexibly

Add users: immediately, next billing. Remove users: 14 days advance notice. Switch products (e.g. from Protect to Complete): possible monthly. No penalty fee for switching.

Price stability

Prices may change annually (with 3 months advance notice). No surprise pricing. Existing customers receive grandfathering clause: old prices remain for at least 12 months.

One invoice

Monthly billing in advance on the 1st of each month. Support is billed monthly or per ticket. With arian Complete everything is on one invoice.

Frequently asked questions about our prices

Which product is right for me?

Device protection only → arian Protect. M365 backup only → arian CloudProtect. Both in one package → arian Complete. Both plus support flat rate → arian Complete+.

Can I switch between products?

Yes. Upgrade anytime from Protect to Complete, or from Complete to Complete+. The change takes effect with the next billing period.

Is there a minimum contract term?

No. All products are monthly cancellable with 14 days notice.

Are Microsoft 365 licenses included in the prices?

No. Microsoft 365 licenses are billed separately for all products. We manage the licenses for you - you pay the Microsoft list price without markup.

What does support cost when it's not included?

120 €/hour in 15-minute increments. Only with arian Complete+ is remote support included (fair use). For all other products, support is charged based on effort.

Can I book arian Complete+ for individual employees only?

No. Complete+ applies to all employees, bookable from 5 users onwards. No mixing with Complete possible.

What happens if I have more devices than users?

With arian Complete and Complete+, 2 devices per user are included. Additional devices can be booked separately via arian Protect (19.90 €/device).

How quickly can I start?

After the free initial consultation, onboarding takes 1-4 weeks depending on the product. You are typically fully protected within 2 weeks.

The best method to clarify costs: book an appointment.

We examine your infrastructure, your requirements, and create a quote based on real numbers.

Book initial consultation →