Legal Information
Privacy Policy
in accordance with GDPR (EU) 2016/679 and TTDSG – valid from 01.01.2026
Data Controller
arian IT Service GmbH
Monschauer Straße 12, 40549 Düsseldorf
Managing Director: Erdem Aklibasinda
HRB 108208, District Court Düsseldorf
Data Protection Inquiries
0800 800 81 80 (free of charge)
No data protection officer required (§ 38 BDSG). Inquiries directly to management.
Data Processing
What we process and why
Legal basis for data processing
The processing of personal data is based on the following legal grounds: Art. 6 para. 1 lit. a GDPR – Consent Art. 6 para. 1 lit. b GDPR – Contract performance Art. 6 para. 1 lit. c GDPR – Legal obligation Art. 6 para. 1 lit. f GDPR – Legitimate interests § 25 TTDSG – Cookies/Tracking
Server log files
When visiting our website, the web host automatically records: IP address (pseudonymized), date/time, retrieved file, browser, operating system, referrer URL and data volume. Deletion after 30 days at the latest. Legal basis: Art. 6 para. 1 lit. f GDPR.
Cookies and Tracking (§ 25 TTDSG)
Technically necessary cookies (session, security) are set without consent (§ 25 para. 2 no. 2 TTDSG). Analytics cookies are activated only after explicit consent via our cookie banner. You can withdraw your consent at any time.
Google Analytics 4
Only after consent (§ 25 TTDSG, Art. 6 para. 1 lit. a GDPR). GA4 records page views, dwell time and click paths in pseudonymized form. IP addresses are shortened by default. Storage duration: 14 months. Third country transfer: Google LLC is certified under the EU-US Data Privacy Framework. More information: policies.google.com/privacy
Contact (form, email, phone)
We process your contact details (name, email, phone, message) to handle your inquiry. Legal basis: Art. 6 para. 1 lit. b GDPR. Deletion after 3 years, unless retention obligations apply.
Contract processing and customer data
We process master data, contract data, payment data (SEPA, encrypted) and communication data. Legal basis: Art. 6 para. 1 lit. b GDPR. Storage duration: business relationship + 10 years (retention obligations).
Managed Services and remote maintenance
As an IT service provider, we can technically access customer data (RMM, endpoint protection, backup, M365 backup, dark web monitoring). We act exclusively as data processor (Art. 28 GDPR) according to our customers' instructions. DPA: We conclude a data processing agreement with each customer. Request at: info@arian-it.de
Data processors
We employ carefully selected data processors (cloud hosting EU, RMM platform, email archiving, payment service providers, accounting). All are contractually obligated to comply with data protection. Overview available upon request.
Your rights
What you can demand from us
What data we have stored about you (Art. 15)
Correction
Have incorrect data corrected (Art. 16)
Have your data deleted (Art. 17)
Restriction
Have processing restricted (Art. 18)
Data portability
Receive data in machine-readable format (Art. 20)
Objection & withdrawal
Object to processing or withdraw consent (Art. 21, Art. 7)
To exercise your rights: info@arian-it.de
Right to complain (Art. 77 GDPR)
No profiling
We do not use automated decision-making procedures or profiling (Art. 22 GDPR).
External links
We assume no responsibility for the data protection practices of linked third-party websites.
State Commissioner for Data Protection and Freedom of Information NRW – Kavalleriestraße 2–4, 40213 Düsseldorf – Tel. +49 211 38424-0 – www.ldi.nrw.de
This privacy policy may be adapted in case of changes to the legal situation or our business processes. The current version is always available on this website.
Status: 01.01.2026 | arian IT Service GmbH | HRB 108208, District Court Düsseldorf