What would your IT look like if problems were solved before they arise?
Cloud-First IT support for companies that want to work stably. Remote nationwide, on-site in Düsseldorf and Bonn.
What Cloud-First means
Cloud-First is not "everything to the cloud". Cloud-First means: Every new decision is made with the cloud first. Local infrastructure is the exception, not the rule.
More cost-effective when you calculate correctly
A local server costs €3,000, plus €500 service per year, electricity and eventually replacement. With Microsoft 365 you only pay variable costs that scale with your team. This is not wishful thinking, this is mathematics.
Lower maintenance
A local server needs to be updated, monitored and patched. That costs time. M365 is patched by Microsoft. You receive the latest version for free. This is not a dream, this is reality.
More secure
A local server can be hacked if your network is hacked. Microsoft 365 has invested millions of dollars in security. This doesn't mean "100% secure", but it means "more secure than your local network".
But not Cloud-Only
Printer in the office? Stays local. Specialized software on Windows Server? Runs locally for a while until you have time to rebuild it. Cloud-First is not a dogma, it's a direction.
Vertrauen von Unternehmen aus der Region
Reactive or proactive?
There are two ways to operate IT. The difference is not just comfort, it's real money.
Example: Hard drive full
Example: Hard drive full
Example: Ransomware attack
Example: Ransomware attack
Remote support nationwide
arian has two locations: Düsseldorf and Bonn. But that's not the limitation. You can be in Munich, your IT partner in Düsseldorf - that's no problem.
Remotely solvable
- Software installation & updates
- Email & Microsoft 365 issues
- Printer & network errors
- User creation & permissions management
- Backup configuration & monitoring
- Security incidents & virus removal
On-site necessary
- Hardware replacement & repair
- Network infrastructure setup
- Workplace setup (onboarding)
- Server & rack installation
Why is arian different?
Direct line instead of call center
Your ticket goes directly to the technician who knows your infrastructure, not to anonymous first-level support. You speak with the people who build your system. More efficient and personal.
Transparent
Most IT service providers secretly count support hours, then write invoices for €2,000. We tell you upfront: This costs €120/hour. Or you book arian Complete+, where support is included. No hidden charges.
We say no
Sometimes you ask us if we can do something. And the answer is: "That doesn't make sense." Big partners say "Yes, costs €5,000." We say: "Better do it differently." That saves you money.
Cloud-First is logic not ideology
We build infrastructure that scales, that is secure and that doesn't become a nightmare when you grow from 5 to 50 employees.
Frequently Asked Questions
What does IT support cost at arian?
From €19.90/device per month. Transparent prices, no hidden costs. You can find all details on our pricing page.
Which companies is arian suitable for?
From the first employee onwards. Trade, e-commerce, production, service providers across all industries. We support companies of all sizes that need reliable IT support.
Do you also offer on-site support?
Yes, in Düsseldorf, Bonn and surrounding areas. €120/h plus €30 travel allowance for NRW. However, we solve most problems via remote access within minutes.
How quickly do you respond to IT problems?
Remote support within 30 minutes. On-site depending on location within a few hours. You speak directly with a technician direct contact to your technician, no ticket system.
Can I book individual products or only the complete package?
Both possible. Individual products like arian Protect or arian CloudProtect can be booked separately. Or you choose a complete package like arian Complete or arian Complete+.